Engineering & Program Execution

Competencies

Our abilities are proven out by our Customers’ and Principals’ satisfaction. Although we are not perfect, we strive to, in everything we do, put our Customers and Principals first!

01 / DESIGN-IN METHODOLOGY

Customer Design-In Practices

Our Sales Engineers bridge the gap between all of the support infrastructure of our Principals and the key design and decision makers at our Customers. Our custom program management CRM system provides interactive information for everyone involved. Our Sales Engineers focus on managing the design-in process, while our operations staff manages cradle-to-grave ownership of the program. We are all about Customer and Principal satisfaction.

Semiconductor design-in engineering partnership diagram

02 / CRADLE-TO-GRAVE OPERATIONS

Operations Ownership of Customers and Principals Programs

Our Operations team manages the day-to-day logistics and communications for all programs. We understand that our Customers need us to ensure proper design-in, supply-chain management and EOL (end-of-life) cycles—we do this. Our Principals know we provide them with complete design-win expertise, product expertise and customer expertise ensuring great relationships and success with our collective customers.

Global operations and supply-chain program management

03 / TECHNICAL ADVISORY

Engineering and Product Expertise

Our entire staff focuses on working with our customers to design-in the world’s highest performance semiconductors. This requires us to intimately know our Principals, their products and their technology. Our Principals are fabulous in that they constantly update us on their latest technologies, train us regularly and provide extensive customer support teams. Our goal is to always be our customers’ trusted advisor and in many situations our customers’ trusted partner!

High-performance semiconductor engineering and technical advisory

04 / COLLABORATION & CRM

Teamwork and Coordination Practices with Customers and Principals

Our entire team is intimately connected through both the industry’s best communication technologies and our own proprietary collaboration technologies. We truly take a leadership role in managing both our Customer and Principals programs. Our goal is a seamless approach between our Customers and Principals where they both see Customer 1st as part of their team, moving everyone forward with their best interests. This is truly a balancing act, but simpler than you might think. When the core value is integrity, everything else just falls into place.

Customer 1st Midwest 9-State Territory Coverage Map

05 / REGIONAL & GLOBAL SUPPORT

Coverage Model Providing Total Support for Our Customers and Principals

Covering the better part of 9 states, our team is spread among three territories with our headquarters in Prior Lake, Minnesota, convenient to the MSP airport. For visiting Principals our headquarters convenience is a godsend for their busy schedules.

For customers, this provides maximum exposure to the support experts — our Principals. Our Sales Engineers provide all the program management expertise, ensuring the right collaboration process is engaged. Customer 1st prides ourselves on the highest level of satisfaction between our Customers and Principals.

Please email us at [email protected] with any of your questions or needs. We look forward to hearing from you!